Free Shipping for All Orders *
With minimum 2 cushions per order

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1001 Cushions FAQ

General Questions

  • What sizes of cushions do you sell ?

    We sell 3 different sizes of cushions:

    • - Metric System: 50cm x 50cm, 45cm x 45cm, 30cm x 45 cm.
    • - American System: 20-inch x 20-inch, 18-inch x 18-inch, 12-inch x 18-inch.
  • How do I clean my cushions ?

    To keep your cushions looking their best, we recommend professional dry-cleaning and hand steaming only to iron it. Please refer to the care label inside the cushion cover.

  • Do all cushions come with a pillow insert ?

    Yes! We want to save you any kind of hassle by giving you a snuggly fitted fluffy polyester cushion insert along with your cushion cover! Cushion covers or cushion inserts are not sold separately.

  • Can I visit your brick & mortar store ?

    We are currently an online only retailer, but don’t worry, we’ll let you know as soon as we open a brick & mortar store.

  • How do I know my order went through ?

    You should receive an e-mail within minutes of placing your order. If you do not see a confirmation e-mail, check your junk folder. If you still have not received a confirmation e-mail, please email our customer service team at info@1001cushions.com

  • Something is wrong with my order, what do I do ?

    Contact our customer service team at info@1001cushions.com and we will do everything we can to rectify the situation.


Bulk Orders

  • I want to order a large number of cushions. How much will you charge me ?

    We cater to business organizations such as hotels, offices, spas, restaurants and bars who wish to place larger orders for their furnishings. We offer the following discounts for larger orders:

    Quantity of PiecesPercentage Discount
    25pcs to 39pcs20%
    40pcs to 59pcs25%
    60pcs to 99pcs30%
    >100pcs35%

Shipping & Delivery

  • Where do you deliver to ?

    We currently deliver to Singapore, Australia United States, Hong Kong, Indonesia, Malaysia and Thailand.

  • How much do you charge for delivery ?

    We love helping you save money and get the best deal possible which is why we charge no delivery fee for the minimum order of 2 cushions!

  • Is there a minimum order ?

    Yes. In order to give all our customers free shipping, we have a minimum order of 2 cushions.

  • How long does delivery take ?

    We use an express delivery service to give you your cushions as soon as possible.

    • - Singapore: 2-3 working days
    • - Australia: 4-6 working days
    • - United States: 5-8 working days
    • - Hong Kong, Indonesia, Malaysia and Thailand: 5-8 working days
  • Will I receive information to track my order ?

    Yes. You should receive an email with the tracking information from DHL/Simply Post once you’ve placed your order.


Payments

  • What payment methods do you accept ?

    We accept credit and debit cards that are Visa, MasterCard or American Express through PayPal.

  • How secure is my payment ?

    Very secure! We don’t hold any of your credit/debit card details. All your information is directly processed through PayPal.

  • What is PayPal ?

    PayPal is a fast and secure platform to make internet payments.

  • Will I receive a receipt ?

    Yes. You should receive a confirmation e-mail with a receipt after completing your transaction.